Effective Date: Aug 22, 2025
Welcome to Razeli. These Terms of Service (“Terms”) govern your use of our website, products, and services. Please read them carefully. By visiting, browsing, or purchasing from our website, you agree to be legally bound by these Terms, as well as our Privacy Policy and all other policies posted on our site. If you do not agree with these Terms, please refrain from using our website.
1. Website Use & Eligibility
To use this website, you must be at least 18 years of age or the legal age of majority in your jurisdiction. By accessing our services, you confirm that you meet this requirement. You agree to use the website only for lawful purposes and not to misuse it in any way that could harm Razeli, our users, or any third parties. Any unauthorized use of our site may result in the termination of your access and legal action.
2. Account Creation & Responsibility
To access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to provide accurate, current, and complete information and to promptly update it if it changes. We reserve the right to suspend or delete any account that we believe is fraudulent, misused, or in breach of these Terms.
3. Product Information, Pricing & Availability
We strive to ensure that all products listed are described and priced accurately. However, errors may occasionally occur. All prices are listed in USD and are subject to change without notice. In the event of a pricing error, we reserve the right to correct the price or cancel affected orders. Please note that actual product colors and textures may vary slightly due to screen settings.
4. Order Acceptance & Cancellations
When you place an order, you will receive a confirmation email. This email is an acknowledgment of receipt and does not constitute our acceptance of the order. We reserve the right to accept or decline orders at our sole discretion, and to cancel or limit quantities if we suspect fraudulent activity or pricing errors. If your order is canceled, you will be notified and issued a full refund.
5. Shipping, Delivery & Risk of Loss
Shipping times and rates are detailed in our Shipping & Delivery. By placing an order, you acknowledge and accept that we are not responsible for delivery delays caused by shipping carriers, weather, or unforeseen events. The risk of loss for your order transfers to you once the item is handed over to the carrier. Please ensure that your shipping information is accurate to avoid delays.
6. Returns, Refunds & Exchanges
We want you to love your purchase. Our Refund Policy and Return Policy outlines your rights and responsibilities. Returns are accepted within 30 days of receipt, provided the item is unused and in its original packaging. Shipping fees are non-refundable unless we made a mistake with your order. Refunds are processed within 7 business days after the returned item has been inspected. We reserve the right to reject any returns that do not meet our policy conditions.
7. Intellectual Property Rights
All content on our website – including images, text, branding, graphics, designs, and logos – is the intellectual property of Razeli or our licensors. You may not reproduce, distribute, or display this content without our express permission. Violations of our intellectual property rights will be pursued to the fullest extent of the law.
8. User-Generated Content
By submitting content (such as product reviews or photos), you grant Razeli a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, and display that content across our marketing channels. We reserve the right to moderate, edit, or remove any content that we deem inappropriate, misleading, or unrelated to our products.
9. Third-Party Links & Services
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, privacy policies, or practices of these external sites. You should review their terms and policies before interacting with them.
10. Disclaimers & Limitation of Liability
Our products and services are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, Razeli disclaims all warranties. We do not guarantee that our website will be uninterrupted or error-free. Under no circumstances shall Razeli be liable for any direct, indirect, or consequential damages arising from the use of our website or products. Our maximum liability shall not exceed the amount you paid for the product in question.
11. Indemnification
You agree to indemnify and hold Razeli harmless from any claims, damages, or legal fees that arise from your misuse of our website, your violation of these Terms, or your infringement on the rights of a third party.
12. Changes to Terms of Service
We reserve the right to update or revise these Terms at any time without prior notice. Updates will be posted on this page with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of the United States. In the event of a dispute, you agree to attempt resolution through informal negotiation. If a resolution is not reached, disputes will be settled by binding arbitration or in a court of competent jurisdiction.
14. Contact Us
For any questions regarding these Terms, please contact us at:
- Email: support@razeli.com
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
- Company Name: BOXED BLOOMS LLC
- Address: 187 Knollwood Dr, Steger, IL 60475, USA
Thank you for choosing Razeli.
We are committed to offering transparency, reliability, and comfort – not just in our products, but in every interaction with our customers.