Return /Refund policy

At our store, we take pride in delivering high-quality shirts to our customers. However, if something isn’t right with your order, we’re here to help. Please read our return policy carefully before submitting a return request.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges only under the following conditions:

• You received the wrong item, incorrect size, or wrong color.
• The item was damaged or defective upon arrival.

 We do not accept returns or exchanges for change-of-mind, subjective dissatisfaction, or sizing issues if the correct size was sent based on your order.

2. Return Time Frame

All return and exchange requests must be submitted within 30 days of receiving your order. Requests submitted after this window will not be eligible for return, exchange, or refund.

3. Mandatory Requirements for Return/Exchange Requests

To initiate a return or exchange, please contact us at support@razeli.com. In your initial message, you must provide all of the following:

• Full Name: As shown on the order
• Order Number: The unique code provided in your order confirmation
• Detailed Description: A clear explanation of the issue (e.g., wrong size, wrong color, damaged item, etc.)
• Photo Evidence: At least 2 clear, close-up, and well-lit images showing the issue

Photos should include:

• The affected area or damage
• The item’s size tag (if size is incorrect)
• The full front and back of the product
• Return/Exchange Preference: Let us know if you prefer a replacement (if applicable) or refund. For exchanges due to wrong size, please specify the correct size you need.

Return or exchange requests without complete photographic evidence will be automatically rejected.

4. Return, Exchange & Refund Process

Once your return or exchange request is reviewed and approved:

• If a replacement for a damaged, wrong item, or wrong size is available, it will be shipped free of charge.
• If the item is out of stock for a replacement, or if you requested a return for a damaged or wrong item, we will issue a full refund to your original payment method.
• We will notify you via email once your return or exchange is processed. Refunds will be issued within 7 days of approval, and please allow an additional 3-5 working days for it to appear in your account depending on your bank.

5. Items Not Eligible for Return or Exchange

We cannot accept returns or issue refunds/exchanges in the following cases:

• Missing or incomplete photo documentation
• Damage caused by misuse, washing, or wear and tear after receipt
• Items returned without prior authorization
• Any return or exchange initiated after 30 days from delivery

If you have any questions about returns or refunds, please don’t hesitate to reach out to our customer support team at support@razeli.com. We’re here to help and will respond as quickly as possible.