Our refund policy is designed to be clear and fair, ensuring a smooth process for all our customers. By placing an order with us, you agree to the terms outlined below.
1. Eligibility for Refunds
You may request a refund for a product if:
- You receive a damaged, defective, or incorrect item due to our error.
- You wish to cancel your order within 12 hours of placing it.
- You are returning an item within 30 days of the delivery date.
All items must be in their original, unused condition, with all tags and packaging intact. We reserve the right to reject a refund if an item does not meet these conditions.
2. Refunds for Order Cancellations
You can cancel your order for a full refund within 12 hours of placing it. We have this window because all of our products are made to order, and this timeframe allows us to stop the production process before it begins.
If you request a cancellation after the 12-hour period, it may not be possible. If your item has already entered the production phase, it is no longer eligible for a full refund. All refunds for approved cancellations are processed to your original payment method within 7 business days of your request.
3. Refunds for Returned Items
Once we receive your returned item, our team will inspect it to ensure it meets our return policy criteria. We will then notify you via email whether your refund has been approved or rejected.
If approved, your refund will be automatically processed and credited back to your original payment method within 7 business days. Please keep in mind that your bank or credit card company may require additional time to post the refund to your account, so it may take a few extra days for the funds to appear.
4. The Refund Process
To initiate a refund, please send an email to support@razeli.com with the following information:
- Your full name and order number.
- Proof of purchase (a receipt or order confirmation).
- The reason for the refund request.
- For damaged or defective items, please include photos or a video to help us assess the issue.
Upon reviewing your request, we will notify you of the approval or rejection. If approved, we will provide you with a return shipping label and instructions on how to send the item back.
5. Shipping Costs
We will cover the return shipping costs only if the return is a result of our error (e.g., a damaged, defective, or incorrect item). You must request the return within 30 days of the delivery date to be eligible for free return shipping. For all other reasons, you will be responsible for the return shipping fee.
6. Refund Timeline
Once we receive and inspect your returned item, we will notify you via email of the status. If approved, the refund will be automatically processed and credited back to your original payment method within 7 business days. Please be aware that your bank or credit card company may require additional time to post the refund to your account.
7. If Your Return is Not Approved
If your refund request is denied, you will receive an email notification explaining the reason for the decision. This is your chance to understand why the request was not approved.
In most cases, a denied request is final. However, if you believe the decision was made in error – for example, if you believe the item was not used and the damage was pre-existing – you can reply to the email to appeal the decision. Be prepared to provide additional evidence to support your claim.
It’s always best to carefully review the Refund Policy before making a purchase. If you have any questions about a policy or a specific item, feel free to contact us promptly to avoid any issues down the line.
- Email: support@razeli.com
- Support Hours: 9:00 AM – 5:00 PM (EST), Monday – Friday
- Company Name: BOXED BLOOMS LLC
- Address: 187 Knollwood Dr, Steger, IL 60475, USA