Effective Date: Aug 22, 2025 

At Razeli, your privacy is a cornerstone of the trust you place in us. We are committed to safeguarding your personal information, being transparent about how we use it, and giving you control over your data. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you interact with our website, services, and communications.

By using our website, you agree to the practices described in this policy.

1. What Information We Collect

We collect both personal information and non-personal data to provide a seamless and secure shopping experience.

Information You Provide Directly:

  • Full name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment details (processed securely via our payment partners)
  • Product preferences, reviews, or survey responses
  • Messages sent to our support or contact forms

Information We Collect Automatically:

  • IP address and geolocation
  • Browser type, device type, and operating system
  • Referring URLs and interaction data (pages visited, time spent, links clicked)
  • Shopping cart activity
  • Log files and cookies (see our Cookie Policy for more detail)

This data is collected through tools such as cookies, Google Analytics, and similar tracking technologies.

2. How We Use Your Information

We use your data to provide, improve, and personalize your experience with Razeli. Key purposes include:

Order Fulfillment

  • To process and deliver your order.
  • To send order confirmations, tracking, and shipping updates.
  • To handle returns, refunds, and customer support inquiries.

Customer Communication

  • To respond to your inquiries and requests.
  • To provide updates on services, orders, and policy changes.
  • To send marketing emails with new products or promotions (only if you opt-in).

Site Experience & Personalization

  • To remember your preferences (e.g., device settings).
  • To tailor product recommendations and promotions based on your interests.
  • To analyze behavior and improve site performance and user experience.

Analytics & Security

  • To detect and prevent fraudulent or malicious activity.
  • To improve overall site performance and security.

3. How We Share Your Information

We do not sell your data. However, we may share your information with the following third parties when necessary to operate our business:

  • Service Providers: Including payment processors (e.g., Stripe, PayPal), shipping partners (e.g., UPS, FedEx), email and SMS providers, and analytics and marketing platforms (e.g., Google, Meta). These third parties are bound by confidentiality agreements and may only use your data to perform services on our behalf.
  • Legal & Compliance: We may disclose your information if required to do so by law, subpoena, court order, or in response to a legitimate governmental request.

4. How Long We Retain Your Data

We retain personal data only as long as necessary to complete transactions, provide ongoing customer service, and comply with legal obligations (e.g., tax or accounting laws). You may request the deletion of your personal data at any time by contacting us.

5. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request corrections or updates to your information.
  • Deletion: The right to request the deletion of your information (right to be forgotten).
  • Opt-Out: The right to opt out of marketing communications at any time via the unsubscribe link in our emails.

We honor privacy rights under laws like the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR) where applicable.

6. Children’s Privacy

Our website is intended for use by individuals age 13 and older. We do not knowingly collect personal data from children. If we learn that a child under 13 has submitted personal information, we will delete it immediately.

7. Data Security

We take your data security seriously. Our website uses SSL encryption, secure payment gateways, and other protective measures to safeguard your personal information from unauthorized access or misuse. While no system is 100% secure, we make every effort to protect your data.

8. Cookies & Tracking Technologies

We use cookies and other tracking tools to enhance your experience, remember your preferences, and analyze site usage. You can adjust your browser’s cookie settings at any time. For more details on our use of cookies, please see our Cookie Policy.

9. External Links

Our website may contain links to external websites or services that we do not own or control. We are not responsible for their privacy practices and recommend that you review their respective policies before providing any data.

10. Policy Updates

We may occasionally update this Privacy Policy to reflect changes in legal requirements, technology, or our business. All changes will be posted on this page with a revised “Effective Date.” Continued use of our website implies acceptance of any updates.

11. Contact Us

If you have any questions or requests about your privacy, please contact our support team. We’re here to help!

  • Email: support@razeli.com
  • Support Hours: 187 Knollwood Dr, Steger, IL 60475, USA
  • Company Name: BOXED BLOOMS LLC
  • Address: 187 Knollwood Dr, Steger, IL 60475, USA

We are honored to be part of your home and will always treat your personal information with the same respect we give to every product we deliver.

Thank you for trusting Razeli.