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Return to shopFAQ
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept payments via Stripe and PayPal, allowing you to use Visa, MasterCard, American Express, Discover, and most major debit and credit cards.
Yes. Your card details are never stored on our servers. Stripe and PayPal use SSL encryption technology to ensure your data is safe during transactions.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
Check your billing info, try a different card, and if the issue continues, feel free to contact our support team for help.
Order Returns
You can return items within 30 days of receiving your order, as long as they’re unused, with tags, in original packaging, and you provide proof of purchase.
Email us at support@razeli.com with your order number, proof of purchase, reason for return, and a photo or video of the item (if damaged or defective).
Unless the return is due to our error (e.g., you received the wrong or defective item). In general, return shipping costs are non-refundable.
Yes, you can exchange an item for a sent different size or color. Please contact our customer support team for assistance.